Refund Policy for Hypnosis Services

Last updated: June 27, 2026

Payment & No-Refund Policy

All sessions and session packages are paid in advance and are non-refundable. This applies to all paid sessions following your free discovery call. When you enroll in a program or book a single session, you're investing in your own progress. I put work and organization into preparing your sessions before you arrive, so this policy reflects that commitment.

Discovery Call

Every new client begins with a free, twenty-minute discovery call. This is how we determine whether hypnosis is right for you, explore what you're dealing with and what you want to resolve or improve, and give you a chance to meet me and decide if you want to proceed. I do not see brand new clients for paid sessions without first conducting this discovery call. I don't want to waste your time or money if we're not a good fit.

Cancellations & Rescheduling

I understand that life happens. Emergencies and unexpected circumstances pop up, and I handle them with flexibility.

• First cancellation or no-show: If an emergency arises before your first paid session, I'll reschedule you at no cost. The payment stands, and we find a new time that works.
• Second cancellation or no-show: If you cancel or don't show a second time, I keep all funds. You are no longer entitled to a refund or a rescheduled session. We do not reset the appointment.

Exceptions

Rare circumstances exist that fall outside this policy—serious illness, family emergencies, or unforeseen hardship. If something happens that you believe warrants an exception, reach out, and we can discuss it. But these exceptions are genuinely rare, and I tend to apply this policy fairly strictly.

Questions?

If you have questions about this policy before booking, email me at hypnosis@janesherwood.com or call 928-331-1838. We can discuss your situation and make sure you're set up for success.